A field technician handles on-site servicing, diagnostics and repairs for a company’s electrical products or equipment. This can range from computers, heating and cooling systems, security systems, heavy machinery, and more. Field technicians may work on-site at factories, manufacturing plants or on construction sites. In addition, they are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls.

One of the most important skills that a field technician must have is great attention to detail. Another skill is self-motivation as the field technician has to work independently at the customer’s establishment or house.

Installation Technicians: Career Paths

• Field Technician
• Field Service Supervisor
• Field Service Manager

The field technician is responsible for

• Troubleshooting, testing, repairing and servicing technical equipment.
• Providing service and customer support during field visits.
• Managing on-site installation, repair, maintenance and testing.
• Diagnosing errors or technical problems and determining proper solutions.
• Producing detailed service reports.
• Documenting processes.
• Operating vehicles and machinery in a safe manner.
• Following company procedures and protocols.
• Cooperating with technical teams and sharing information across the organisation.
• Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications.
• Building positive relationships with customers.
• Working with products that cannot be easily transported because of their size or link to other systems.